Frequently Asked Questions (FAQs)
What is BourbonLiquorStore?
BourbonLiquorStore.com has the web's most amazing variety of Bourbon, Scotch and Whiskey from around the world, perfect for all types of occasions. From the very hard to find single malt, to the excellent every day drinking bourbon, we can deliver it quickly and safely nationwide. We can also deliver Tequila, Vodka, Gin, Rum and more.
What states do you ship to? Do you ship internationally?
We ship Nationwide! We also now ship internationally. Simply choose the state or country of your destination to see the products that can be shipped there.
What kind of products do you sell?
What types of payments do you accept?
We take credit cards or paypal.
Best way to contact you?
Fastest way to contact us is at service@BourbonLiquorStore.com
Do you offer refunds?
Per regulations we can't accept refunds once you sign for the delivery.
When is my order shipped?
Once you place your order, we need 1-2 days to process, pick and pack the bottle(s) for safe delivery. When it leaves the warehouse, we will email you a tracking number (be sure to check your spam/junk/bulk folders as emails sometimes land there.). Ground shipping takes 5-7 business days after leaving the warehouse, unless you chose 2 day or overnight. If you pay for expedited shipping, it means your order goes to the front of line and gets processed, picked, packed and shipped first.
How can I track my order?
Look for our email which will include the tracking number once it ships from the warehouse.
What shipping carrier do you use?
Depending on the state, we use Fedex, UPS or Golden State Overnight (GSO)
How long will it take to receive my order?
Ground shipping takes 5-7 business days after leaving the warehouse, unless you chose 2 day or overnight. Please take note, we don't ship or deliver on weekends and holidays. So for instance if you place an order on Friday with overnight delivery, it will ship out on Monday and you'll receive it on Tuesday. Again if you pay for expedited shipping your order goes to the front of the line.
Do I need to be present to sign for my package?
Yes all alcohol shipments will need to be signed for by a person 21 year of age or older. We recommend shipping to your business for easy signature and delivery.
What if I am not satisfied with my order?
Please reach out to us at service@BourbonLiquorStore.com and we'll do our best to make it right!
What are your hours of operation?
You can place an order with us every day of the year! We're available to answer your quesitons and help you find the perfect bottle every day of the week.
What happens if I'm not home to sign for my package or my recipient is not available when you deliver?
The delivery company will try multiple times to catch you when you're available to sign and may leave a note on your door to call them to reschedule. If they are unsuccessful they will return the package to us. We can send the package back out with a delivery fee (same fee as your original order) or we can return the products to stock and give you a refund after a 25% restock fee.
Can I cancel my order after it's completed?
Sorry but we can't cancel an order once it's been completed. For a refund, you can refuse the shipment and once we get it back we will refund you minus shipping cost and 25% restock fee.
I collect rare and discontinued bottles. Do you sell those?
Yes we have quite a few old, rare and discontinued bottles. But please do email us beforehand and make sure we've got the exact one you're looking for as manufacturer's can change bottle designs and we can't return and refund bottles because of the design.
I need to place a larger order for my company and have multiple addresses, do I need to place each order manually?
We work with many corporations in helping them ship gifts to their employees and customers nationwide and around the world. Please see our corporate gifts page to download a spreadsheet for multiple addresses for easy ordering and invoicing.